Evaluating ICT utilization in education administration and management during the COVID-19 outbreak in Pakistan: An empirical review

Abdul Rahim Chandio

doi:10.30862/jri.v1i2.15

Authors

Abdul Rahim Chandio University of Sindh, Pakistan

DOI:

https://doi.org/10.30862/jri.v1i2.15

Keywords:

Education administration, electronic learning, intention to use, ICT

Abstract

This study aims to evaluate the utilization of ICT in education administration and management in a Pakistan context during the pandemic outbreak. Adoption of information and communication technologies (ICTs) has digitalized the learning process where education organizations were administrated by means of wireless-based instructions, electronic pedagogy, and online assessment in order to continue the educational activities while the government halted the physical appearance in education institutions. Data collection has been carried by three public universities in which teachers and general administration of these institutions participated to discover their intention to use the assigned technology to administrate organizations’ policies in the way to disseminate the respective service delivery. Survey questionnaires were used, and 178 respondents’ feedback was secured to analyze the study that was carried out via SPSS version 24 and validation OF hypotheses measured by means of regressions and correlations. Moreover, proposed factors like intention to use, perceived ease of ease, perceived usefulness, social influence, and Users’ expectations were used. A theoretical approach was inculcated to encircle the UTAUT and TAM model to determine the adoption of the innovative system education management during the pandemic outbreak in the country.

References

Abu-Shanab, E. (2014). Antecedents of trust in e-government services: an empirical test in Jordan. Transforming Government: People, Process and Policy, 8(4), 480-499. https://doi.org/10.1108/TG-08-2013-0027

Ahmed, S., Chandio, A. R., S, Arain. (2021). Trust In E-Government Services in Pakistan: A Conceptual Study. International Journal of Engineering and Information Systems (IJEAIS), 5(3), 59-63

Arshad, M. (2020). COVID-19: It’s time to be thankful to our ICT professionals. InformationTechnology & Electrical Engineering, 9(2), 23-31.

Ayasrah, F. T. M. (2020). Exploring E-Learning Readiness as Mediating between Trust, Hedonic Motivation, Students’ Expectation, and Intention to Use Technology in Taibah University. Journal of Education & Social Policy, 7(1), 101-109.

Bhattacharya, I., & Sharma, K. (2007). India in the knowledge economy – an electronic paradigm. International Journal of Educational Management, 21(6) 543-568.

Chandio, A. R. (2021). Factors influencing intentions to use digital learning during COVID-19 outbreak in Sindh: An Empirical Study. International Journal of Distance Education and E-Learning, 6(1), 83–95. https://doi.org/10.36261/ijdeel.v6i1.1423

Chaudhary, M. A., Chaudhary, N. I., & Ali, A. Z. (2020). Enhancing university's brand performance during the COVID-19 outbreak: The role of ICT orientation, perceived service quality, trust, and student's satisfaction. Pakistan Journal of Commerce and Social Sciences (PJCSS), 14(3), 629-651.

Davis, F. D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, 13(3), 319-340.

Farid, S., Ahmad, R., Niaz, I., Itmazi, J., & Asghar, K. (2014, February). Identifying perceived challenges of e-learning implementation. In First International Conference on Modern Communication & Computing Technologies (MCCT'14), Nawabshah, Pakistan.

Ghavifekr, S., Afshari, M., & Amla, S. (2012). Management strategies for E-Learning system as the core component of systemic change: A qualitative analysis. Life Science Journal, 9(3), 2190-2196.

Ghavifekr, S., Afshari, M., & Seger, S. S. & K. (2013). ICT Application for administration and management: A conceptual review. Procedia - Social and Behavioral Sciences, 103, 1344–1351. https://doi.org/10.1016/j.sbspro.2013.10.705

Guemide, B., & Maouche, S. (2021). Assessment of online learning in Algerian universities during COVID-19. Learning. Kut University College Journal for Humanitarian Science, Special Issue 2021, 490-515.

Gülbahar, Y. (2012). Study of developing scales for assessment of the levels of readiness and satisfaction of participants in e-learning environments. Ankara Üniversitesi Eğitim Bilimleri Fakültesi Dergisi, 45(2),119-138.

Haastrup, T. (2009). The application of information and communication technology in Nigerian secondary schools. International NGO Journal, 4(5), 281-286. https://doi.org/10.5897/INGOJ.9000139.

Haider, Z., Rahim, A., & Aslam, F. (2019). Antecedents of online banking adoption in Pakistan: An Empirical Study. International Research Journal of Arts & Humanities (IRJAH), 47(47).

Haider, Z., Shuwen, C., & Burdey, M. B. (2016). E-government project obstacles in Pakistan. International Journal of Computer Theory and Engineering, 8(5), 362.

Hair, J., Hult, G. T. M., Ringle, C. M. and Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage Publication, Inc.

Hassan, T. U., & Sajid, A. R. (2013). ICTs in learning: Problems faced by Pakistan. Journal of Research and Reflections in Education, 7(1), 52-64.

Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192–222. https://doi.org/10.1287/isre.2.3.192

Mukhtar, K., Javed, K., Arooj, M., & Sethi, A. (2020). Advantages, limitations and recommendations for online learning during COVID-19 pandemic era. Pakistan Journal of Medical Sciences, 36(COVID19-S4). https://doi: 10.12669/pjms.36.COVID19-S4.2785

Pallant, J. (2013). SPSS survival manual. McGraw-hill education (UK).

Punnoose, A. C. (2012). Determinants of intention to use elearning based on the technology acceptance model. Journal of Information Technology Education: Research, 11(1), 301 337.

Qureshi, I. A., Ilyas, K., Yasmin, R., & Whitty, M. (2012). Challenges of implementing e learning in a Pakistani university. Knowledge Management & E-Learning: An International Journal, 4(3), 310324. https://doi.org/10.34105/j.kmel.2012.04.025.

Rafique, G. M., Mahmood, K., Warraich, N. F., & Rehman, S. U. (2021). Readiness for online learning during COVID-19 pandemic: A survey of Pakistani LIS students. The Journal of Academic Librarianship, 47(3), 102346. https://doi.org/10.1016/j.acalib.2021.102346

Raza, S. A., Qazi, W., Khan, K. A., & Salam, J. (2021). Social isolation and acceptance of the Learning Management System (LMS) in the time of COVID-19 Pandemic: An expansion of the UTAUT model. Journal of Educational Computing Research, 59(2), 183–208. https://doi.org/10.1177/0735633120960421

Raiman, M., Liu, A. N. A. M., & Wolo, D. (2021). Investigation of students’ motivation to learn science while studying from home during a pandemic. Journal of Research in Instructional, 1(1), 33–42. https://doi.org/10.30862/jri.v1i1.10

Shaikh, A. Z., Shah, U. L., & Wijekuruppu, C. (2016). Public service delivery and e-governance: The case of Pakistan. International Journal for Infonomics, 9(2), 1161-1170.

Shaikh, Z. A., & Khoja, S. A. (2011). Role of ICT in shaping the future of Pakistani higher education system. Turkish Online Journal of Educational Technology-TOJET, 10(1), 149-161.

Shehzadi, S., Nisar, Q. A., Hussain, M. S., Basheer, M. F., Hameed, W. U., & Chaudhry, N. I. (2020). The role of digital learning toward students’ satisfaction and university brand image at educational institutes of Pakistan: a post-effect of COVID-19. Asian Education and Development Studies, 10(2), 276–294. https://doi.org/10.1108/AEDS-04-2020-0063

Talebian, S., Mohammadi, H. M., & Rezvanfar, A. (2014). Information and communication technology (ICT) in higher education: Advantages, disadvantages, conveniences and limitations of applying e-learning to agricultural students in Iran. Procedia - Social and Behavioral Sciences, 152, 300–305. https://doi.org/10.1016/j.sbspro.2014.09.199

Thompson, R. L., Higgins, C. A., & Howell, J. M. (1991). Personal computing: Toward a conceptual model of utilization. MIS Quarterly, 15(1), 125-143. https://doi.org/10.2307/249443

Tosun, N., & Baris, M. F. (2011). Using information and communication technologies in school improvement. Turkish Online Journal of Educational Technology-TOJET, 10(1), 223-231.

Ukanwa, G. U., & Chiemeka, E. C. (2021). Utilization of ICT for management and administration in education sector. International Journal of Advances in Engineering and Management, 3(3), 915–920. https://doi.org/10.35629/5252-0303915920

Ullah, A., Pinglu, C., Ullah, S., Abbas, H. S. M., & Khan, S. (2021). The Role of E-Governance in combating COVID-19 and promoting sustainable development: A comparative study of China and Pakistan. Chinese Political Science Review, 6(1), 86–118. https://doi.org/10.1007/s41111-020-00167-w

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540